Returns Accepted for Store Credit
We are happy to accept merchandise purchased from our web site at Woofin Good Dog Accessories within 14 days of purchase.
If possible, please return products in their original packaging, along with your order information – found on either your original online receipt or the invoice that arrived with your package.
If your product is defective or was damaged during shipment, please accept our apologies. We are happy to issue a refund upon receipt of the returned item with a credit made to your original method of payment.
Quality Goods Return
For return of the quality goods, we compensate cost of goods only. Delivery charges are not compensated. Same works for a partial return of quality goods – delivery charges also won’t be compensated.
You can return an item or entire order if it meets requirements below:
- Both item(s) and its package should be saved in their original conditions
- Confirmation of your ID and the fact of purchase and its conditions (commodity or cash receipt)
- The return application should be submitted within a 14 days from the purchase.
Defective Goods Return
You can return defective goods with the full refund of the both order price and shipping expenses. In case of partial return, shipping expenses are not compensated.
We consider item defective, if it meets one of the following conditions: items with the wrong article, color, style, quality, size. Differences in layout and design elements won’t be considered as the indicator of non-quality product.
Refunds are made within 5 working days from the moment we receive the returned product, you’ll receive a relevant email notification. If refund is issues to a bank account, refund period could be increased due to the bank’s terms on processing payments, contact your bank for details.